Terms of Service

Please read these Terms of Service carefully before using the website located at jetspizzagrill.click (the "Website") or any services offered by Jet's Pizza Grill (collectively, the "Services"). By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must immediately discontinue use of our Website and Services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," or "you") and Jet's Pizza Grill ("Company," "we," "us," or "our"), governing your access to and use of the Website located at jetspizzagrill.click and all related services, products, content, and functionality made available by the Company.

By visiting, browsing, registering on, or otherwise interacting with our Website, placing an order, or using any of our Services, you represent and warrant that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you have obtained verifiable parental or legal guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You will comply with all applicable federal, state, and local laws, rules, and regulations while using our Services;
• All information you provide to us is accurate, current, and complete.

These Terms apply to all visitors, users, customers, and others who access or use the Services. These Terms are governed by the laws of the United States and applicable state laws, consistent with the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and other applicable federal and state consumer protection statutes.

2. Description of Services

Jet's Pizza Grill is a food service business that provides customers with access to a variety of food and beverage products, including but not limited to pizzas, grilled items, appetizers, beverages, and related food offerings. Our Services include, without limitation:

• Online Ordering: Customers may browse our menu and place orders for delivery, carryout, or dine-in through our Website or affiliated third-party platforms;
• Menu Information: We provide detailed information about our food products, including ingredients, pricing, nutritional details (where available), and promotional offers;
• Account Registration: Users may optionally create personal accounts to save preferences, track order history, manage payment methods, and receive personalized offers;
• Promotions and Loyalty Programs: From time to time, the Company may offer promotional deals, discount codes, loyalty reward programs, or special offers subject to their individual terms and conditions;
• Customer Communications: We may communicate with you via email, SMS, or other digital means for order confirmations, updates, and marketing (subject to your consent and applicable opt-out rights);
• Catering and Special Orders: We may offer catering services or the ability to place large group orders, subject to availability and additional terms.

The Company reserves the right, at its sole discretion, to modify, suspend, or discontinue any aspect of the Services at any time, with or without prior notice, and without liability to you or any third party.

Menu items, prices, hours of operation, and service availability are subject to change at any time. Availability of specific menu items may vary by location. The Company does not guarantee that any particular product or service will be available at any given time.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, truthful, and complete information when creating an account, placing an order, or otherwise communicating with us;
• Maintain the confidentiality of your account login credentials and notify us immediately of any unauthorized access or security breach;
• Use the Website and Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws, including but not limited to laws related to consumer protection, food safety, and electronic commerce;
• Promptly pay all charges, fees, and applicable taxes associated with your orders and use of our Services;
• Treat our staff, agents, and other users with respect and professionalism in all interactions.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities when using our Website or Services:

• Fraudulent Activity: Submitting false, misleading, or fraudulent orders, payment information, or personal details; using stolen or unauthorized payment methods;
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, databases, or other users' accounts through hacking, phishing, password mining, or any other means;
• Automated Scraping: Using bots, crawlers, scrapers, or other automated tools to access, collect, or extract data from our Website without our prior written consent;
• Interference: Transmitting viruses, malware, ransomware, spyware, or any other malicious code that could disrupt, damage, or interfere with the Website or our Services;
• Abuse of Promotions: Exploiting promotional offers, coupon codes, or loyalty programs in a manner not intended by the Company, including creating multiple accounts to circumvent offer limitations;
• Harassment: Harassing, threatening, intimidating, or engaging in abusive conduct toward our employees, staff, contractors, or other users;
• Impersonation: Impersonating any person or entity, including Company employees, or misrepresenting your affiliation with any person or organization;
• Illegal Conduct: Using the Services to facilitate any illegal activity, including money laundering, fraud, or violation of any applicable law or regulation;
• Spam: Sending unsolicited communications, spam, chain letters, or other unauthorized mass communications through our platform;
• Reverse Engineering: Attempting to decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code of our Website or software.

Violation of any of the above prohibitions may result in immediate termination of your account, cancellation of pending orders, and, where appropriate, referral to law enforcement authorities. The Company reserves all legal rights and remedies in connection with any prohibited activity.

4. Intellectual Property Rights

All content, materials, and features available on the Website and through our Services, including but not limited to text, graphics, logos, images, audio clips, video clips, digital downloads, data compilations, software, menus, recipes, brand elements, trade dress, and the overall design and look-and-feel of the Website (collectively, "Intellectual Property"), are the exclusive property of Jet's Pizza Grill or its licensors and are protected by United States and international intellectual property laws, including:

• The Copyright Act of 1976 (17 U.S.C. § 101 et seq.);
• The Lanham Act (15 U.S.C. § 1051 et seq.) governing trademarks and service marks;
• Trade secret laws under the Defend Trade Secrets Act (18 U.S.C. § 1836 et seq.) and applicable state law.

The Jet's Pizza Grill name, logo, and all related marks, names, and slogans are trademarks or registered trademarks of the Company. You may not use any of our trademarks, service marks, trade names, logos, or other proprietary designations without the express prior written consent of the Company.

4.1 Limited License

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works based on any of our Intellectual Property;
• Use our content for any commercial purpose or for any public display without our express written authorization;
• Remove or alter any copyright, trademark, or other proprietary notices from any content on our Website.

4.2 User-Submitted Content

If you submit any reviews, feedback, comments, photographs, or other content to us (collectively, "User Content"), you grant the Company a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any business purpose. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party intellectual property rights.

5. Ordering, Payment Terms, and Pricing

5.1 Order Placement

When you place an order through our Website or affiliated platforms, you are making an offer to purchase food products subject to these Terms. The Company reserves the right to accept, refuse, or cancel any order at its sole discretion, including in cases of pricing errors, product unavailability, or suspected fraud.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable state and local sales taxes, delivery fees, or service charges unless otherwise stated at checkout. You are responsible for all applicable taxes associated with your purchase.

5.3 Payment Methods

We accept major payment methods including credit cards, debit cards, and any other payment options specified on our Website at the time of purchase. By providing payment information, you represent that you are the authorized user of the payment method and authorize the Company to charge the applicable amounts to that payment method.

5.4 Delivery and Pickup

Estimated delivery and pickup times are provided as approximations only and are not guarantees. The Company is not liable for delays caused by circumstances beyond our control, including traffic, weather, or other force majeure events. For delivery orders, you are responsible for providing an accurate and accessible delivery address.

5.5 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been accepted and preparation has begun. If you experience an issue with your order — such as receiving an incorrect item or a quality concern — please contact us immediately at [email protected]. Refunds or credits are issued at the sole discretion of the Company on a case-by-case basis, in accordance with applicable consumer protection laws.

6. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, MATERIALS, AND PRODUCTS PROVIDED BY JET'S PIZZA GRILL ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• TITLE OR QUIET ENJOYMENT;
• ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION OR CONTENT ON THE WEBSITE.

The Company does not warrant that:

• The Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• Any defects or errors in the Website or Services will be corrected;
• The results obtained from using the Services will meet your expectations;
• Nutritional, allergen, or ingredient information displayed on the Website is complete or fully accurate at all times, as recipes and supplier ingredients may vary.

Allergen Notice: Our food products may contain or come into contact with common allergens, including but not limited to wheat, gluten, dairy, eggs, soy, tree nuts, peanuts, fish, and shellfish. If you have a known food allergy or dietary restriction, please contact us directly before placing an order. The Company cannot guarantee an allergen-free environment.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL JET'S PIZZA GRILL, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA;
• ANY INTERRUPTION OR CESSATION OF SERVICES;
• ANY ERRORS, MISTAKES, OR INACCURACIES IN THE CONTENT OR SERVICES.

THIS LIMITATION APPLIES WHETHER THE LIABILITY ARISES UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN ANY EVENT, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

8. Indemnification

You agree to defend, indemnify, and hold harmless Jet's Pizza Grill, its parent company, subsidiaries, affiliates, partners, officers, directors, employees, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website, Services, or any content obtained through the Services;
• Your violation of any applicable federal, state, or local law, rule, or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or consumer protection rights;
• Any User Content you submit, post, or transmit through our Website or Services;
• Your fraudulent, negligent, or willful misconduct;
• Any dispute between you and a third party arising from or related to the Services.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company in asserting any available defenses. You shall not settle any matter without the prior written consent of the Company.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Services, shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Jet's Pizza Grill operates, without giving effect to any choice of law or conflict of law provisions.

These Terms are subject to and governed by applicable federal laws, including the:

• Federal Trade Commission Act (15 U.S.C. § 41 et seq.) — governing unfair or deceptive acts and practices in commerce;
• Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) — recognizing electronic contracts and signatures;
• Computer Fraud and Abuse Act (18 U.S.C. § 1030) — governing unauthorized computer access;
• CAN-SPAM Act (15 U.S.C. § 7701 et seq.) — governing commercial electronic mail;
• All other applicable federal and state consumer protection statutes.

You consent to the exclusive personal jurisdiction and venue of the federal and state courts located within the United States for the resolution of any disputes not subject to arbitration as described below. You waive any objection to the laying of venue of any such proceedings in such courts and waive any objection that such courts are an inconvenient forum.

10. Dispute Resolution and Arbitration

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact the Company at [email protected] and provide a written description of your dispute, including the nature of the claim and the relief sought. The parties agree to attempt to resolve the dispute informally for a period of thirty (30) days from the date of receipt of such written notice before pursuing any formal legal remedies.

10.2 Binding Arbitration

If the parties are unable to resolve the dispute informally within the thirty (30) day period, any and all disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be resolved by binding arbitration on an individual basis, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA), except as modified by these Terms. The arbitration shall be conducted in the English language and shall take place in the United States.

The arbitrator shall have the authority to award any relief that a court of competent jurisdiction could award, including injunctive relief, and shall apply applicable substantive law consistent with the Federal Arbitration Act (9 U.S.C. § 1 et seq.). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction. Either party may also seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information pending final resolution in arbitration.

11. Term and Termination

11.1 Term

These Terms of Service shall remain in full force and effect for as long as you access, use, or otherwise interact with the Website or Services, unless and until terminated in accordance with this section.

11.2 Termination by You

You may terminate your account or stop using the Services at any time by ceasing use of the Website and, if applicable, requesting deletion of your account by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to termination.

11.3 Termination by the Company

The Company reserves the right, in its sole discretion, to suspend or terminate your access to the Website or Services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that the Company determines, in its sole discretion, to be harmful to other users, the Company, or third parties;
• Any fraudulent, abusive, or otherwise illegal activity;
• Non-payment or chargeback abuse;
• Discontinuation of the Services or any part thereof.

11.4 Effects of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and all general provisions.

12. Changes to These Terms

The Company reserves the right to modify, amend, update, or replace these Terms of Service at any time, at its sole discretion. When we make material changes to these Terms, we will provide notice by one or more of the following methods:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on our Website homepage or other prominent location on the Website;
• Sending an email notification to registered users at the email address associated with their account.

Your continued access to or use of the Website or Services after the effective date of any revised Terms constitutes your acknowledgment and acceptance of the updated Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and Services.

We encourage you to review these Terms periodically to stay informed of any changes. It is your responsibility to check this page regularly. The date at the top of this page will always reflect when these Terms were last revised.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Jet's Pizza Grill, including third-party delivery platforms, payment processors, and social media services. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not warrant, endorse, guarantee, or assume responsibility for any product, service, or claim made by any third party. We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service that you visit. Your interactions with such third-party sites or services are governed solely by the applicable third-party terms.

14. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information in accordance with applicable United States privacy laws, including applicable state privacy statutes. Please review our Privacy Policy, which is available on our Website, before using our Services.

15. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by circumstances beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil disturbances, war, terrorism, labor disputes, power outages, internet or telecommunications failures, supply chain disruptions, or any other force majeure event. In such cases, the Company's performance obligations shall be suspended for the duration of the force majeure event, and the Company shall use commercially reasonable efforts to resume performance as soon as practicable.

16. Severability

If any provision, clause, or portion of these Terms of Service is found to be invalid, unlawful, void, or unenforceable by a court or arbitrator of competent jurisdiction under applicable law, then that provision shall be deemed severable from the remainder of these Terms and shall not affect the validity or enforceability of any remaining provisions. The remaining provisions of these Terms shall continue in full force and effect.

In such cases, the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the intent and economic effect of the original provision to the fullest extent possible under applicable law.

The failure of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any provision on one occasion shall not be deemed a waiver of that provision on any other occasion.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by the Company on the Website, constitute the entire agreement between you and Jet's Pizza Grill with respect to the subject matter hereof and supersede all prior and contemporaneous communications, representations, understandings, and agreements, whether oral or written, between you and the Company relating to the Website and Services.

No oral statements, representations, or warranties made by any Company representative shall be deemed to amend or supplement these Terms unless made in writing and expressly stated to be an amendment to these Terms.

18. No Waiver

The Company's failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of the Company. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

19. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of the Company. Any purported assignment without such consent shall be null and void. The Company may freely assign or transfer these Terms or any of its rights and obligations hereunder without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the Company's assets.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or the Services offered by Jet's Pizza Grill, please do not hesitate to contact us through any of the following means:

We are committed to resolving any concerns promptly and in good faith. We aim to respond to all inquiries within five (5) business days. For urgent matters related to order issues or food safety concerns, please mark your email as urgent and include your order number where applicable.